An Explanation
Adventurous Experiences are
committed to providing a personalised and friendly customer focused
service. Our staff are highly trained professionals who take your
safety, enjoyment and learning needs seriously.
As an Adventure Sports Centre
delivering a high quality service product, we enjoy an excellent
relationship with our students, and strive to uphold this. The
following is the fair and straight forward system we operate, which
we hope is common sense.
General
Expectations
Adventurous Experiences work
closely with the local environment, including wild and marine life,
weather and sea conditions, as well as other users of the outdoors.
We have your safety and enjoyment as a priority, and as our working
environment changes constantly, we require a flexible attitude
and understanding to our decision making.
Decision making is the core of
good leadership, which in turn brings about positive, memorable and
often unforgettable adventurous experiences. Our coaches are
trained, experienced and qualified professionals and require a
mutual respect from our customers.
It may be necessary to change
location or route, and in rare circumstances the date of your
chosen activity in order to provide an experience suited to yours
and your group's ability level, experience and level of excitement
required.
If external factor's such as
weather conditions, mean we are unable to provide a safe, fun,
learning experience on the booked date we have agreed with you, we
will offer an alternative date or a full refund.
We require those partaking in
the experience to have an attitude and physical ability suited to
the activity. Influence of alcohol, drugs or an unsafe attitude
will result in cancellation of the activity without refund.
Making a
Booking
In order to make a booking with
Adventurous Experiences, we require full payment at the time of
booking, unless the proposed activity is more than 12 weeks prior
to the booking date. Bookings taken more than 12 weeks in advance
may, at the discretion of Adventurous Experiences, require 50%
of the total booking price, and the balance due 4 weeks prior to
the activity date, or the full amount as standard.
A provisional booking may be
taken which indicates that the session you wish to book is
available at that time. A provisional booking is not a guaranteed
reservation of the activity date, as the date may still be taken by
a different party who wishes to make a confirmed booking.
Payment
Full
payment is required to confirm a booking.
Please read
our
acknowledgement of risk document before making
your booking. Payment can be made by the following means;
Direct Bank
Transfer - we will be pleased to provide details on
request
Credit Card - we accept credit / debit cards over
the phone, or by calling into our office.
We
reserve the right to charge a nominal charge of £3 per
transaction for card payments.
In
addition to the above methods of payment, you can pay with your
Credit or Debit card via the website using PayPal secure
online transaction services to purchase our Gift Vouchers
online.
Cheque - payable to Adventurous Experiences Ltd (if
payment is a minimum 5 days prior to activity)
Cash - call into
Adventurous Experiences base at Ballabrooie.
Trading Address - Adventurous Experiences Ltd, 'The
Shack', Ballabrooie, Patrick Road, St Johns, Isle of Man. IM4
3BR United Kingdom
Cancellations
In the event of a cancellation
of a confirmed booking, we would appreciate advance notice as
bookings cannot necessarily be replaced at short notice, and
refunds may not be given. The following is what you can expect
should you need to make a cancellation, (individuals).
Minimum of 8 weeks prior to
activity
date
90% Refund
Minimum of 4 weeks prior to
activity
date
75% Refund
Minimum of 5 days prior to
activity
date
50% Refund
Less than 5 days prior to
activity
date no
Refund
Group
Bookings
Cancellations of confirmed group
bookings (bookings which have received group discount) are priced
at a special rate and have their own terms and conditions. These
include corporate events and training. We try to accommodate
changes to confirmed bookings where possible.
Group bookings are priced as a
whole group, with a specified maximum number of persons on that
booking. The price will not be adjusted or refunds given if numbers
reduce or individuals cancel who are part of a confirmed group
booking. Cancellations by a group less than 2 weeks prior to
activity date will receive no refund. If more than 2 weeks notice
is given a 50% refund may be given, at the discretion of
Adventurous Experiences.
In extenuating circumstances, we
may offer a gift voucher for the booked activity, valid for 3
months from original activity date, in the event of a legitimate
reason for cancellation. This is entirely at the discretion of
Adventurous Experiences, and is not a right of the group or any of
the individuals who make up that group.
Adventure Club & Special
Events
Adventure Club sessions may be used against any scheduled
activities we provide, except special events. Sessions are for the
sole use of the individual member who holds an in-date membership,
or stipulated members in the case of family or corporate
memberships.
Day activities such as full day trips, rock climbing days, or
extended Coasteering sessions use 2 adventure club sessions.
Offers through and part of the Adventure Club may not be used in
conjunction with other offers, such as the Isle of Man Adventure
Week, the Isle of Man Sea Kayak Symposium, (or any part of
these events) multi-day trips, courses or mini-expeditions, as
these are already priced at special rates.
There are no refunds offered for cancellations of Adventure Club
memberships or membership offers, or any Special Events including
those stated above and below. The standard cancellation rules apply
to Adventure Club sessions and you will be debited a session from
your credit if suitable notice of cancellation is not provided.
Courses which include multiple sessions must be used within a
three month period from the booked start date.
Gift
Vouchers
Our gift vouchers are valid for
12 months from purchase date.
We reserve the right not to
redeem vouchers after their expiry date.
Vouchers for a specific activity
may be used against a different activity of the same value, at the
discretion of Adventurous Experiences. Gift vouchers may not be
used against Special Events.
Activity
Duration
Adventurous Experiences will be
at the activity location on time. As you may be part of a
larger group, late arrival may result in missing the
activity, and we will assume a short notice cancellation with
no refund.
We give a typical activity
duration as guidance for each experience we deliver, and we aim to
follow it.
However, as our experiences are
tailored to the group, and the individuals within that group,
activity durations will vary. By purchasing an Adventurous
Experience with us, we agree to deliver an experience suited to the
ability of the group in relation to conditions on that day.
As the customer, you have not
purchased a set period of activity time.
We endeavour to treat everyone
as individuals and therefore we reserve the right to refer
customers to these terms and conditions where necessary.
If you have any questions
regarding our policy, please contact our office;
and we will be pleased to deal
with your enquiry.
Yours sincerely
Keirron Tastagh - Director