Established Est. 2004

Coasteering exploration with Adventurous Experiences, Isle of Man

the Smallprint

Managing Your Expectations (and ours)

We are committed to providing a personalised and friendly customer focused service. Our coaches are highly trained professionals who take your safety, enjoyment and learning needs seriously. We enjoy an excellent relationship with all participants, and strive to uphold this.

The following is the fair and straight forward system we operate, which we hope is common sense.

steps in silhouette with Tower of Refuge sunrise in background

Photo's & Video

Our priority is your safety, enjoyment and learning.
This is the experience you have purchased : )

We enjoy taking pictures as well, and will do our best to achieve this. Images from your activity that we put online are yours to view and share, for FREE. We only ask that you credit us if using elsewhere.

Specific images may also be taken (by our coaches) available for purchase.
We keep only quality pics, as blurry ones do not do the experience justice : )

Surfing down a wave with ginger hair

Cookies & Privacy

In order to make features of our website useful, and reliable, we sometimes need to place small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

On a number of pages we embed media such as YouTube videos. The suppliers of these services may also set cookies on your device when you visit the pages where we have used this type of content. These are known as ‘third-party’ cookies.

Data Protection
Prior to partaking in activity with us. we request important personal information from you. This is part of our ongoing Risk Management, and we share this information within the coaching team only.

View Acknowledgment of Risk & Medical Questionaire

When you sign up to receive our newsletter (which is typically sent every couple of months) your details remain confidential and you can opt out at any time.

 

Junior student in cave on development training

General Expectations

Our team work with consideration for the local environment, fauna and flora, which are wild. We require a flexible attitude and understanding to our decision making.
Observing wildlife is a privilege, there are no guarantees.

It may be necessary to change location or route, and in rare circumstances the date of your chosen activity in order to provide an experience suited to yours and your group’s needs.

If external factors, such as sea conditions, mean we are unable to provide a safe, enjoyable experience on the booked date, we will offer an alternative activity or date, or a full refund.

We require all participants to have an attitude and physical ability suited to the activity. Influence of alcohol, drugs or an unsafe attitude will result in cancellation of the your activity without refund.

Sunset off St Patricks Isle, Peel, Isle of Man

Activity Duration

Adventurous Experiences will be at the activity location on time. As you may be part of a larger group, late arrival may result in missing the activity, and we will assume a short notice cancellation with no refund.

We provide a typical total session duration as guidance for each experience we deliver, from preparation and briefing ’til finishing at the location. As our experiences are tailored to the group, and the individuals within that group, actual activity duration will vary.

Customer feedback indicates our judgement in this area is reliable.

Ladies climbing through Gorge Scrambling feature, Isle of Man

Other Riveting Info

Making a Booking
In order to make a booking with us, we require full payment. We both commit at this point.

Cancelling a Booking
We would appreciate advance notice as bookings cannot necessarily be replaced at short notice, and refunds may not be given.

Group Bookings
Bookings of 4 or more people are specially priced with a specified maximum number of participants. The price may not be adjusted or refunds given if numbers reduce or individuals cancel who are part of a group booking.

Skills Development & Special Events
The booked activity is for the sole use of the individual or participants booked. There are no refunds offered for cancellations of courses, memberships, or any special events. Courses which include multiple flexible sessions, such as ‘Learn 2 Kayak’ must be used within a three month period from the booked start date.

Sizing
Our largest Buoyancy Aid comfortably adjusts to 48 inches (122cm) around the middle.

 

Student doing hip rotation in kayak in pool, paddlesport training Isle of Man

In Summary

We endeavour to treat everyone as individuals and therefore we reserve the right to refer customers to the Smallprint where necessary.

If you are unsure about any aspect of our policy, follow our simple rule: don’t take the piss.

Sea Kayaking through a sea archway, Isle of Man